Sundays Online Tech Troubleshooting
How do I watch the online Sunday service?
To participate in our online Sunday services via the Church Online platform, you’ll need an internet-connected computer, smartphone, or tablet. Go to live.realitysf.com and participate at 10:30AM or 7:30PM Pacific Standard Time.
Can I watch using my Apple TV, Roku, or Chromecast?
Yep, here are some guides to how you can watch the service on your TV with these devices:
Are there others ways to watch on a TV?
Probably the simplest way to watch on your TV would be to connect it to your computer, tablet, or smartphone with an HDMI cable. Then on your TV remote, navigate to the HDMI channel you are plugged into.
What if I don’t see a video player?
If your video player did not load, please try the following:
- Make sure the event is currently happening.
The dates and times of all our services are listed under the “Schedule” tab. - Refresh the webpage.
A large majority of problems with can be fixed by simply refreshing the Church Online web page. - Make sure Adobe Flash is installed.
Web browsers that support the HTML5 video player will automatically load. If you do not see the video player immediately, it is likely that your browser does not support the HTML5 video player. In that case you will need to either install Adobe Flash Player on your web browser or try a different web browser. - Try a different web browser.
Every web browser is different. Your device may not have come with a web browser capable of watching our livestream. Switching to a different web browser may fix the problem. We recommend using either Google Chrome or Mozilla Firefox.
What if my video isn’t playing?
If the video player appears but you do not see the livestream, you may need to take additional steps. Please try the following:
- Make sure the video player has begun.
The video player may not automatically start playing the video. You can start playing the video by clicking the play button in the center of the video player or at the bottom left. - Refresh the Church Online webpage.
A large majority of problems with Church Online can be fixed by simply refreshing the web page. - Try a different web browser.
Every web browser is different. Your device may not have come with a web browser capable of watching our livestream. Switching to a different web browser may fix the problem. We recommend using either Google Chrome or Mozilla Firefox.
What if the sound isn’t working?
If the video player is playing video but you don’t hear anything, you may need to take additional steps. Please try the following:
- Make sure the video player is not paused.
You may not be hearing audio because the video player is paused. Clicking the video player will pause and unpause the video. - Click the “Tap to Unmute” button.
In the bottom center of the video screen, you may need to click the “Tap to Unmute” button to unmute the video while it is playing. - Make sure the video player volume is turned up.
The video player’s volume may be too low for you to hear. You can adjust the volume of the video player by moving the mouse over the video player and using the slider to increase or decrease the volume. - Make sure your device’s volume is turned up.
The video player may be functioning correctly but your device volume is too low or disabled - Refresh the Church Online webpage.
A large majority of problems with Online Church can be fixed by simply refreshing the web page. - Try a different web browser.
Every web browser is different. Your device may not have come with a web browser capable of watching our livestream. Switching to a different web browser may fix the problem. We recommend using either Google Chrome or Mozilla Firefox. - Put in headphones.
Sometimes the issue has to do with a phone that has a mono speaker. (e.g. iPhone 6 and below, and certain Android models) To fix the issue, plug in headphones.
What if my video keeps skipping?
Video skips are usually caused by Internet connectivity issues. Unfortunately, this issue is difficult to solve as your internet speed may be too slow or inconsistent to watch our livestream. Please try the following:
- Adjust video-player quality settings.
Your web browser may not be able to keep pace with the default quality of our livestream. Turning the quality down makes the video lower quality, but usually reduces the rate at which the video skips. You can adjust the video quality settings by moving your mouse over the video player and clicking on the gear icon and selecting a lower bitrate. - Refresh the Church Online webpage.
A large majority of problems with Church Online can be fixed by simply refreshing the web page. - Try a different web browser.
Every web browser is different. Your device may not have come with a web browser capable of watching our livestream. Switching to a different web browser may fix the problem. We recommend using either Google Chrome or Mozilla Firefox.
What if my video suddenly stops?
The livestream may suddenly stop if internet connectivity is lost. This could happen when your device is no longer connected to the Internet, or we may be experiencing technical difficulties. Please try the following:
- Make sure your device is connected to the Internet.
Your device may have lost internet connectivity. Please consult the user’s manual for your device to further troubleshoot this issue. - Make sure the video player is playing the video.
The video player may have stopped playing the video. Click on the video player to make sure that it is not paused.
- Refresh the Church Online webpage.
A large majority of problems with Church Online can be fixed by simply refreshing the web page. - Try a different web browser.
Every web browser is different. Your device may not have come with a web browser capable of watching our livestream. Switching to a different web browser may fix the problem. We recommend using either Google Chrome or Mozilla Firefox.
Is closed captioning available?
Closed captioning is not currently built into the Church Online Platform, but there may be updates in the future. Until then, we recommend opening this free Web Captioner tool in another browser window or on a separate device.
Have a question that wasn’t answered here? Send an email to info@realitysf.com.